Dennard J. Higgins Sr.'s Resume (Last updated December 16th 2007)

Customer Service professional with over 10 years experience in various service industries. Ability to build strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Areas of expertise include preparing sales contracts, processing orders, and maintaining positive customer relations. Enhance knowledge and skills through continuing education opportunities.

Proactive customer service, serving as a liaison between Real estate agents and clients.
Excellent telephone presence and effective interpersonal skills.
Ability to grasp thorough understanding of product features to better serve customers.
Experienced in departmental management, staff training, and supervision.
Computer experience includes MS Word, Excel, Outlook, and Lotus Notes

Processed orders, maintained customer relations, handled complaints and adjustments for entire region. Assisting customers with setting up appointments for appraisals. Duties include price quotes for customers, setting up appointments, taking credit card payments for scheduling advanced appointments and writing reports once the appraisal has been finished. Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service.

Assisting customers with their local telephone service such as troubleshooting telephone line problems and scheduling appointments for technicians to repair service if needed.
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.